Terms and Conditions - NorthScape | Van tours | EN
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Terms and Conditions

RESERVATIONS

Reservation can be made by e-mail info@northscape-tours.com, online at our pre-booking form or directly by calling our number (+351) 925 134 270. Reservations on the same day only by phone. Tours in the Douro, Vinho verde, Alvarinho and Romanesque Route must be made up to 2 days in advance.
By completing the pre-booking, this will be automatically sent to our reservations department. Once confirmed availability for the day and Tour, an email will be sent with a confirmation of the Reservation and Payment Methods.
Reservations made by phone or e-mail will be only considered after proof of deposit. Until then it will be in a pre-reservation state that ends 24h prior of tour.
All tours are subject to availability.

 

DEPOSITS AND REFUND POLICY

A NorthScape has a 50% deposit policy before the tour. The remaining 50% are to be paid directly to the guide before the tour starts. After full payment the tour will be non-refundable.
Cancel refunds will only be made if the tours are canceled by Porto Road Trips. Any claim must be made in writing.
In case of cancellation less than 24 hours before the tour there will be no refund.

 

TOUR DAY

On the tour’s day, we ask you to be at the Meeting-point or Pick-up point 15 minutes before the scheduled time. We will pick you up wherever you are.
All passengers, without exception (including children) must have valid personal and familyar documents (Passport, ID card or other document identification).
The delay or lack of attendance is from the responsibility of the customer.

CHILDREN

Children up to 12 years have a 50% discount.
For the small children we have a special car seat.

 

INSURANCE

By purchasing our Tours, the customer is legally covered by all insurances required by law: Liability Insurance and Personal Accidents Insurance.
Northscape keeps the right of cancelling all reservations in case clients do not fulfil the above mentioned payment conditions.

 

OTHERS INFORMATIONS

Prices of tours departing from Porto on request. The company is closed on January 1 and December 25.
Smoking or alcoholic beverages are NOT allowed on the minivans.
Passengers are reminded that they should remain in their seats while van is in motion for their safety.
Northscape is not responsible for any items left in the vehicle nor be liable for delays due to traffic or weather conditions.

Some monuments are closed on Mondays and holidays.
Tours do not include meals , guided tours inside the monuments, any cost not specified, tips of any kind.